Returns & Exchanges

We are pleased to offer an exceptional money-back guarantee if a fragrance does not meet your expectations.

Feel free to try the fragrance, and if you’re not completely satisfied, you may return it in its original packaging to qualify for the guarantee. Be sure to retain your receipt or proof of purchase.

To initiate a return, please contact us at info@odaire.co.uk. If your return is approved, we’ll provide a details for sending back your package. Please note that items returned without prior authorisation cannot be accepted.

For any questions about returns, you’re welcome to contact us at info@odaire.co.uk.

Return Policy

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

Damages and Issues

Please inspect your order upon arrival and notify us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it promptly.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including:

• Custom products (e.g., special orders or personalized items)
• Personal care products (e.g., beauty items)
• Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies for a return, feel free to reach out for clarification.

Please note that sale items and gift cards are not eligible for return.

Exchanges

For the fastest resolution, we recommend returning the item you currently have. Once your return is accepted, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, the refund will be processed to your original payment method within 10 business days.

Please keep in mind that banks and credit card companies may take additional time to process and post the refund. If you haven’t received your refund within 15 business days of approval, please contact us at info@odaire.co.uk.